Refund Policy‍

This Refund Policy explains how refunds are handled for purchases made through Querylab.io.

Payments for subscriptions are processed via Stripe.

By purchasing a subscription to Querylab.io, you agree to the terms below.

1. PaymentsAll subscription payments are securely processed by Stripe using the payment method provided at checkout.Querylab.io does not store full payment card details.2. Right of Withdrawal (EU Consumers)If you are a consumer located in the European Union, you have the right to withdraw within 14 days of purchase, in accordance with EU consumer protection laws.However, by purchasing and activating a subscription, you expressly agree that:access to the digital service begins immediately after purchase, andyou lose your right of withdrawal once the service has been fully or substantially used during the withdrawal period.If no substantial use has occurred, you may request a refund within 14 days of purchase.3. RefundsRefund requests are reviewed on a case-by-case basis.Refunds may be granted in the following situations:duplicate or incorrect chargesaccidental purchases reported promptlytechnical issues that prevent reasonable use of the servicecases required by applicable EU consumer protection lawsRefunds are not guaranteed outside of statutory rights.If approved, refunds are processed via Stripe and returned to the original payment method. Processing times depend on your bank or payment provider.4. How to Request a RefundTo request a refund, contact us at:Email: contact@querylab.ioPlease include:the email address used for the purchasethe approximate purchase datea short description of the issue5. Subscription CancellationsYou may cancel your subscription at any time.After cancellation:access remains available until the end of the current billing periodno further charges will be madeno partial-period (pro-rated) refunds are provided, unless required by law6. Automatic RenewalsSubscriptions renew automatically unless cancelled before the renewal date.If a renewal charge occurs unintentionally, you may contact us to request a refund, which will be evaluated under this policy.7. LimitationsRefunds are generally not provided for:extensive or full use of the service during the billing periodchange of mind after prolonged usepartial billing periodsinability to use the service due to external factors (e.g. Google Cloud account limits, billing issues, or API restrictions)This policy does not limit any mandatory consumer rights under EU law.8. ContactQuerylab.ioEmail: contact@querylab.ioEffective Date: 16 January 2026‍‍

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