We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information from users of the Querylab.io.
• Personal Data: We collect your name and email address through Google Sign-In to authenticate users and provide personalized features.
• Usage Data: We log anonymized usage data to improve app performance and functionality. This excludes sensitive information such as query texts, schema details, or data processed in BigQuery.
• To verify user identity and enable secure access.
• To analyze app usage and improve the user experience.
• To notify you of updates, changes, or issues affecting the app.
• Data is stored securely on cloud services with encryption and access controls.
• Sensitive data, including Google tokens, is encrypted before storage.
• All data transmissions are secured using HTTPS.
We use cookies only for authentication and session management. Disabling cookies may impact your ability to log in or use the app.
We use third-party analytics tools to monitor app performance. These services adhere to their own privacy policies. We are not responsible for third-party data handling practices.
You have the right to access, modify, or delete your personal data. To exercise these rights, please contact us at contact@querylab.io
We retain your data for as long as you actively use the app. If your account remains inactive for 12 months, or if you request deletion, we will delete your information. You may also contact us to request immediate deletion.
We comply with the General Data Protection Regulation (GDPR) for users in the European Union. You can access, modify, or delete your data by contacting us at contact@querylab.io
We may update this Privacy Policy. You will be notified of changes via email.
If you have any questions about this Privacy Policy, please contact us at contact@querylab.io
Payments for subscriptions to Querylab.io are processed by Paddle.com Market Ltd, which acts as the Merchant of Record. When you purchase a subscription, certain personal data (such as your email address, billing country, and payment details) is processed by Paddle to complete the transaction.
Paddle operates as an independent data controller for all billing-related data under GDPR.
You can review Paddle’s Privacy Policy here:
https://paddle.com/legal/privacy/
Querylab.io does not collect or store any credit card numbers or payment method details. All payment information is processed securely by Paddle.
We only receive limited billing metadata from Paddle (e.g., subscription status, payment confirmation, refunds) in order to provide access to the service.
Refund requests and billing issues are handled by Paddle according to their Refund Policy:
https://paddle.com/legal/refunds/
Users may contact Paddle directly or email us at support@querylab.io, and we will forward the request to Paddle.
For users located in the European Union, payment-related processing by Paddle falls under the following legal bases:
• Contract necessity - processing your payment to provide access to Querylab.io
• Legal obligation - compliance with VAT/GST invoicing and financial regulations
• Legitimate interest - fraud prevention and transactional security
Paddle acts as an independent data controller for all payment data.
Querylab.io remains the data controller for account information and usage data collected within the app.
Querylab.io is an independent tool and is not affiliated with, endorsed, or sponsored by Google LLC. Google, Google BigQuery, and Google Sign-In are trademarks of Google LLC.
Effective Date: 3 Dec 2025